WELCOME TO PEI-911 ONLINE

Descriptions of available courses are provided below.  Click on the the course title for a full course description and course schedule.

New courses are added on a continuing basis, so please check back often!!!

AVAILABLE COURSES

MANAGER, SUPERVISOR and INSTRUCTOR TRAINING

Hiring Right for 9-1-1  by Profile Evaluations, Inc.  This four-week interactive course provides you with the tools and information you need to stop the revolving door of turnover and start hiring right!  Informative and practical, this course takes you through each step in the hiring process from laying the foundation to making the final hiring decision. Click on the course title for a full course description.

Building for Excellence - Management and Leadership Tools for 9-1-1 Professionals  by Profile Evaluations, Inc.  The  most comprehensive Communications Supervisor course in the industry!!   This comprehensive and motivational six-week course looks at management and leadership in terms of personal, organizational, and professional excellence within the field of public safety communications.  It provides you with the tools and information you need to maximize your management and leadership skills, and build for excellence within your chosen profession.   Click on the course title for a full course description. 

The Communications Training Professional by Profile Evaluations, Inc. AND The Public Safety Group.  The ONLY Communications train-the-trainer course that covers CTO AND CLASSROOM training!   This dynamic and comprehensive six-week online course provides you with the tools and information you need to maximize your skills as a public safety communications training professional.  Through completion of this course you'll learn how to design and conduct CTO and Classroom training that ensures trainees truly learn the skills and knowledge needed to survive and succeed in this challenging profession.  Click on the course title for a full course description. 

TELECOMMUNICATOR CONTINUING EDUCATION TRAINING

Domestic Violence  by The Public Safety Group.  This interactive three-week course takes a dynamic look at the truths and myths associated with domestic violence. Students will learn the techniques to handle domestic violence calls; why people stay in abusive relationships; the cycle of violence; what is domestic violence; and will review several case studies. Click on the course title for a full course description.

Stress: It's All in Your Head  by The Public Safety Group.  This motivational three-week course will teach you how to deal with your job-related stress, as well as how to deal with stress at home.  Stress can take a terrible toll on your job performance and your health.  If you are going to continue to perform your job at the highest level, you need to learn effective techniques for managing your stressors.  Click on the course title for a full course description.

Suicide Intervention  by The Public Safety Group.  This interactive three-week course educates public safety call takers in crisis intervention.  Topics include: suicide attitudes and facts, risk assessment of caller, risk assessment of responder, call taker intervention, and suicide call case studies review.  Click on the course title for a full course description. 

Basic Telecommunicator Training by The Public Safety Group.  This five-week interactive course will teach you the basic skills and responsibilities of a public safety telecommunicator.  Topics include: roles and responsibilities, legal aspects, interpersonal communications, technologies, telephone techniques, call classification, radio communications, and stress management.   Click on the course title for a full course description.

Active Shooter by The Public Safety Group.  The Active Shooter has become a part of modern society.  Active Shooter incidents range from Columbine High School to the Edmond, Oklahoma, Post Office.  The role of the calltaker/dispatcher is critical and your knowledge of the Active Shooter protocol will help you save lives.  This is the most comprehensive and the ONLY Active Shooter online class on the market.  The class will not only give you a historical perspective, but will review numerous incidents including actual 9-1-1 calls and radio tapes.  The class will even look at what future Active Shooter incidents may involve.  Click on the course title for a full course description. 

Communications Center Liability by The Public Safety Group.  We live in a litigious society and the threat of a lawsuit involving communications professionals is real.  Liability issues in the communications center have become a major issue.  It is important for all members of the communications center to learn skills to reduce liability.  Click on the course title for a full course description. 

NEW!!!   Challenging Callers: Communicating with Children, the Elderly and the Mentally Impaired by Profile Evaluations, Inc.  The majority of callers who wish to report a crime or need assistance are ordinary individuals experiencing unordinary events.  We know how to take these calls and process them efficiently and effectively.  But, what happens when someone calls who is a child, or has Alzheimer's disease, or is suffering from a mental impairment?  Do you have the tools, and most of all the patience to assist those callers?  This dynamic 3-week course will help you gain a basic understanding of how to effectively communicate with these challenging caller types.  Click on the course title for a full course description.

NEW!!!   Customer Service by The Public Safety Group. Good customer service skills are critical for all public safety communications professionals.  Today it is not good enough to be technically competent.  You must also provide a level of service.  This three-week course will teach you how to provide great service when handling difficult callers, and how to increase the level of service you provide each day. Click on the course title for a full course description