This comprehensive and motivational course is a must for every current or aspiring supervisor or manager. The course looks at management and leadership in terms of personal, organizational, and professional excellence within the field of public safety communications. It applies the proven principles and practices from the wealth of generic training available and brings it home to our profession and our unique needs and motivators.

Building for Excellence, 3rd Edition addresses the current issues affecting our industry, and provides you with the tools and information you need to maximize your abilities and build for excellence within your chosen profession. 

The majority of callers who wish to report a crime or need assistance are ordinary individuals experiencing unordinary events.  You know how to take these calls and process them efficiently and effectively.  But what happens when the caller is a child, or is elderly, or is suffering from a mental impairment such as Alzheimer's or Autism?  Do you have the tools, and most of all the patience, to assist those callers? This comprehensive 3-week course helps you gain a better understanding of how to effectively communicate with these challenging caller types. 

The majority of callers who wish to report a crime or need assistance are ordinary individuals experiencing unordinary events.  You know how to take these calls and process them efficiently and effectively.  But what happens when the caller is a child, or is elderly, or is suffering from a mental impairment such as Alzheimer's or Autism?  Do you have the tools, and most of all the patience, to assist those callers? This comprehensive 3-week course helps you gain a better understanding of how to effectively communicate with these challenging caller types. 

The majority of callers who wish to report a crime or need assistance are ordinary individuals experiencing unordinary events.  You know how to take these calls and process them efficiently and effectively.  But what happens when the caller is a child, or is elderly, or is suffering from a mental impairment such as Alzheimer's or Autism?  Do you have the tools, and most of all the patience, to assist those callers? This comprehensive 3-week course helps you gain a better understanding of how to effectively communicate with these challenging caller types. 

Domestic violence is one of the most frequent calls you receive. This interactive three-week course takes a dynamic look at the truths and myths associated with domestic abuse. Students will learn the techniques to handle domestic abuse calls, why people stay in abusive relationships, the cycle of violence, what is domestic abuse and will review several case studies. 

Public Safety Communications professionals work in one of the most stressful jobs in the world. This motivational three-week course will teach you how to deal with your job-related stress as well as how to deal with stress at home.  Stress can take a terrible toll on your job performance and your health.  If you are going to continue to perform your job at the highest level, you need to learn effective techniques for managing your stressors. 

This interactive three-week course educates public safety call takers in crisis intervention.  Topics include: suicide attitudes and facts, risk assessment of caller, risk assessment of responder, and call taker intervention.