This crazy, wonderful profession isn't for everyone.  It's tough - it's challenging - and if you don't know how to take care of yourself, it can take a toll on your mind and body.  This informative and highly motivational 3-week course is a how-to guide for surviving shift work and stress, handling conflict resolution, and remaining positive in a negative environment.  It's valuable training for ALL communications professionals and a MUST for every new hire!!  

We live in a litigious society and the threat of a lawsuit involving communications professionals is real.  Liability issues in the communications center have become a major issue.  It is important for all members of the communications center to learn skills to reduce liability. 

Domestic violence is one of the most frequent calls you receive. This interactive three-week course takes a dynamic look at the truths and myths associated with domestic abuse. Students will learn the techniques to handle domestic abuse calls, why people stay in abusive relationships, the cycle of violence, what is domestic abuse and will review several case studies. 

Public Safety Communications professionals work in one of the most stressful jobs in the world. This motivational three-week course will teach you how to deal with your job-related stress as well as how to deal with stress at home.  Stress can take a terrible toll on your job performance and your health.  If you are going to continue to perform your job at the highest level, you need to learn effective techniques for managing your stressors.