The Active Assailant has become a part of modern society.  Active Assailant incidents can occur at shopping malls, restaurants, schools, worship centers, government buildings, night clubs - any place where crowds of people gather.  The role of the calltaker/dispatcher is critical and your knowledge of the Active Shooter protocol will help you save lives. This course will give you a historical perspective and will review numerous incidents including actual 9-1-1 calls and radio tapes.  The course will also look at what future Active Assailant incidents may involve. 

This four-week interactive course will teach you the basic skills and responsibilities of a public safety telecommunicator.  Topics include: roles and responsibilities, legal aspects, interpersonal communications, technologies, telephone techniques, call classification, radio communications and stress management.