This comprehensive and motivational course is a must for every current or aspiring supervisor or manager. The course looks at management and leadership in terms of personal, organizational, and professional excellence within the field of public safety communications. It applies the proven principles and practices from the wealth of generic training available and brings it home to our profession and our unique needs and motivators.

Building for Excellence, 2nd Edition addresses the current issues affecting our industry in 2016 and beyond, and provides you with the tools and information you need to maximize your abilities and build for excellence within your chosen profession.