This four-week interactive course will teach you the basic skills and responsibilities of a public safety telecommunicator.  Topics include: roles and responsibilities, legal aspects, interpersonal communications, technologies, telephone techniques, call classification, radio communications and stress management. 

When Seconds Count®, are you prepared to respond?  When 9-1-1 rings, and you have a call that is in progress, are you ready?   This class is designed to provide you with the tools you need to respond to a variety of in-progress and high-risk calls.  Topics include armed robberies, shootings, homicides, pursuits, and your role in responder safety and child missing calls.

Domestic violence is one of the most frequent calls you receive. This interactive three-week course takes a dynamic look at the truths and myths associated with domestic abuse. Students will learn the techniques to handle domestic abuse calls, why people stay in abusive relationships, the cycle of violence, what is domestic abuse and will review several case studies. 

This four-week interactive online course provides you with the tools and information you need to stop the revolving door of turnover and start hiring right!  Informative and practical, this course takes you through each step in the hiring process from laying the foundation to making the hiring final decision.  

This interactive three-week course educates public safety call takers in crisis intervention.  Topics include: suicide attitudes and facts, risk assessment of caller, risk assessment of responder, and call taker intervention.