The Active Assailant has become a part of modern society. Active Assailant incidents can occur at shopping malls, restaurants, schools, worship centers, government buildings, night clubs - any place where crowds of people gather. The role of the calltaker/dispatcher is critical and your knowledge of the Active Shooter protocol will help you save lives. This course will give you a historical perspective and will review numerous incidents including actual 9-1-1 calls and radio tapes. The course will also look at what future Active Assailant incidents may involve.
- Teacher: Tony Harrison
This four-week interactive course will teach you the basic skills and responsibilities of a public safety telecommunicator. Topics include: roles and responsibilities, legal aspects, interpersonal communications, technologies, telephone techniques, call classification, radio communications and stress management.
- Teacher: Tony Harrison
This comprehensive and motivational course is a must for every current or aspiring supervisor or manager. The course looks at management and leadership in terms of personal, organizational, and professional excellence within the field of public safety communications. It applies the proven principles and practices from the wealth of generic training available and brings it home to our profession and our unique needs and motivators.
Building for Excellence, 3rd Edition addresses the current issues affecting our industry, and provides you with the tools and information you need to maximize your abilities and build for excellence within your chosen profession.
- Teacher: Candice Solie
This dynamic and comprehensive six-week online course provides you with the tools and information you need to maximize your skills as a public safety communications training professional. Through completion of this course you'll learn how to design and conduct CTO and classroom training that ensures trainees truly learn the skills and knowledge needed to survive and succeed in this challenging and highly important profession.
- Teacher: Candice Solie