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May 2018
Basic Telecommunicator Training, 2nd Edition
Bring it On! 2nd Edition: Surviving and Succeeding in this Crazy, Wonderful Profession
Building for Excellence, 2nd Edition: Management and Leadership Tools for 9-1-1 Professionals
Challenging Callers, 2nd Edition: Communicating with Children, the Elderly and the Mentally Impaired
Communications Training Officer, 2nd Edition
Crimes in Progress, 2nd Edition
Customer Service
Hiring Right for 9-1-1
Suicide Intervention
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