The Active Assailant has become a part of modern society. Active Assailant incidents can occur at shopping malls, restaurants, schools, worship centers, government buildings, night clubs - any place where crowds of people gather. The role of the calltaker/dispatcher is critical and your knowledge of the Active Shooter protocol will help you save lives. This course will give you a historical perspective and will review numerous incidents including actual 9-1-1 calls and radio tapes. The course will also look at what future Active Assailant incidents may involve.
- Teacher: Tony Harrison
This comprehensive and motivational course is a must for every current or aspiring supervisor or manager. The course looks at management and leadership in terms of personal, organizational, and professional excellence within the field of public safety communications. It applies the proven principles and practices from the wealth of generic training available and brings it home to our profession and our unique needs and motivators.
Building for Excellence, 3rd Edition addresses the current issues affecting our industry, and provides you with the tools and information you need to maximize your abilities and build for excellence within your chosen profession.
- Teacher: Candice Solie
This interactive three-week course educates public safety call takers in crisis intervention. Topics include: suicide attitudes and facts, risk assessment of caller, risk assessment of responder, and call taker intervention.
- Teacher: Paul Barbour
- Teacher: Tony Harrison