This comprehensive and motivational course is a must for every current or aspiring supervisor or manager. The course looks at management and leadership in terms of personal, organizational, and professional excellence within the field of public safety communications. It applies the proven principles and practices from the wealth of generic training available and brings it home to our profession and our unique needs and motivators.

Building for Excellence, 3rd Edition addresses the current issues affecting our industry, and provides you with the tools and information you need to maximize your abilities and build for excellence within your chosen profession. 

This dynamic and comprehensive six-week online course provides you with the tools and information you need to maximize your skills as a public safety communications training professional.  Through completion of this course you'll learn how to design and conduct CTO and classroom training that ensures trainees truly learn the skills and knowledge needed to survive and succeed in this challenging and highly important profession. 

 

When Seconds Count®, are you prepared to respond?  When 9-1-1 rings, and you have a call that is in progress, are you ready?   This class is designed to provide you with the tools you need to respond to a variety of in-progress and high-risk calls.  Topics include armed robberies, shootings, homicides, pursuits, and your role in responder safety and child missing calls.

Good customer service skills are critical for all public safety communications professionals.  Today it is not good enough to be technically competent.  You  must also provide a level of service.  This three-week course will teach you how to provide great service when handling difficult callers, and how to increase the level of service you provide each day. 

Public Safety Communications professionals work in one of the most stressful jobs in the world. This motivational three-week course will teach you how to deal with your job-related stress as well as how to deal with stress at home.  Stress can take a terrible toll on your job performance and your health.  If you are going to continue to perform your job at the highest level, you need to learn effective techniques for managing your stressors.