This dynamic and comprehensive six-week online course provides you with the tools and information you need to maximize your skills as a public safety communications training professional. Through completion of this course you'll learn how to design and conduct CTO and classroom training that ensures trainees truly learn the skills and knowledge needed to survive and succeed in this challenging and highly important profession.
- Teacher: Candice Solie
Good customer service skills are critical for all public safety communications professionals. Today it is not good enough to be technically competent. You must also provide a level of service. This three-week course will teach you how to provide great service when handling difficult callers, and how to increase the level of service you provide each day.
- Teacher: Tony Harrison