We live in a litigious society and the threat of a lawsuit involving communications professionals is real.  Liability issues in the communications center have become a major issue.  It is important for all members of the communications center to learn skills to reduce liability. 

Domestic violence is one of the most frequent calls you receive. This interactive three-week course takes a dynamic look at the truths and myths associated with domestic abuse. Students will learn the techniques to handle domestic abuse calls, why people stay in abusive relationships, the cycle of violence, what is domestic abuse and will review several case studies. 

This four-week interactive online course provides you with the tools and information you need to stop the revolving door of turnover and start hiring right!  Informative and practical, this course takes you through each step in the hiring process from laying the foundation to making the hiring final decision.  

This interactive three-week course educates public safety call takers in crisis intervention.  Topics include: suicide attitudes and facts, risk assessment of caller, risk assessment of responder, and call taker intervention. 

This interactive three-week course educates public safety call takers in crisis intervention.  Topics include: suicide attitudes and facts, risk assessment of caller, risk assessment of responder, and call taker intervention.