This four-week interactive course will teach you the basic skills and responsibilities of a public safety telecommunicator. Topics include: roles and responsibilities, legal aspects, interpersonal communications, technologies, telephone techniques, call classification, radio communications and stress management.
- Teacher: Tony Harrison
We live in a litigious society and the threat of a lawsuit involving communications professionals is real. Liability issues in the communications center have become a major issue. It is important for all members of the communications center to learn skills to reduce liability.
- Teacher: Tony Harrison