When Seconds Count®, are you prepared to respond?  When 9-1-1 rings, and you have a call that is in progress, are you ready?   This class is designed to provide you with the tools you need to respond to a variety of in-progress and high-risk calls.  Topics include armed robberies, shootings, homicides, pursuits, and your role in responder safety and child missing calls.

Public Safety Communications professionals work in one of the most stressful jobs in the world. This motivational three-week course will teach you how to deal with your job-related stress as well as how to deal with stress at home.  Stress can take a terrible toll on your job performance and your health.  If you are going to continue to perform your job at the highest level, you need to learn effective techniques for managing your stressors.