This comprehensive and motivational course is a must for every current or aspiring supervisor or manager. The course looks at management and leadership in terms of personal, organizational, and professional excellence within the field of public safety communications. It applies the proven principles and practices from the wealth of generic training available and brings it home to our profession and our unique needs and motivators.
Building for Excellence, 4th Edition addresses the current issues affecting our industry, and provides you with the tools and information you need to maximize your abilities and build for excellence within your chosen profession.
- Teacher: Candice Solie
This dynamic and comprehensive six-week online course provides you with the tools and information you need to maximize your skills as a public safety communications training professional. Through completion of this course you'll learn how to design and conduct CTO and classroom training that ensures trainees truly learn the skills and knowledge needed to survive and succeed in this challenging and highly important profession.
- Teacher: Candice Solie
Domestic violence is one of the most frequent calls you receive. This interactive three-week course takes a dynamic look at the truths and myths associated with domestic abuse. Students will learn the techniques to handle domestic abuse calls, why people stay in abusive relationships, the cycle of violence, what is domestic abuse and will review several case studies.
- Teacher: Tony Harrison
This highly motivational course is designed to equip you with the necessary skills and knowledge to effectively control the perils of shift work, stress, and negativity. It’s about empowering you so that you can be in control of the negatives of the job instead of the negatives controlling you! Whether you are a seasoned professional or a newcomer, this course is essential for all communications professionals
- Teacher: Candice Solie