We live in a litigious society and the threat of a lawsuit involving communications professionals is real. Liability issues in the communications center have become a major issue. It is important for all members of the communications center to learn skills to reduce liability.
- Teacher: Tony Harrison
Good customer service skills are critical for all public safety communications professionals. Today it is not good enough to be technically competent. You must also provide a level of service. This three-week course will teach you how to provide great service when handling difficult callers, and how to increase the level of service you provide each day.