This comprehensive and motivational course is a must for every current or aspiring supervisor or manager. The course looks at management and leadership in terms of personal, organizational, and professional excellence within the field of public safety communications. It applies the proven principles and practices from the wealth of generic training available and brings it home to our profession and our unique needs and motivators.

Building for Excellence, 3rd Edition addresses the current issues affecting our industry, and provides you with the tools and information you need to maximize your abilities and build for excellence within your chosen profession. 

The majority of callers who wish to report a crime or need assistance are ordinary individuals experiencing unordinary events.  You know how to take these calls and process them efficiently and effectively.  But what happens when the caller is a child, or is elderly, or is suffering from a mental impairment such as Alzheimer's or Autism?  Do you have the tools, and most of all the patience, to assist those callers? This comprehensive 3-week course helps you gain a better understanding of how to effectively communicate with these challenging caller types. 

This dynamic and comprehensive six-week online course provides you with the tools and information you need to maximize your skills as a public safety communications training professional.  Through completion of this course you'll learn how to design and conduct CTO and classroom training that ensures trainees truly learn the skills and knowledge needed to survive and succeed in this challenging and highly important profession. 


When Seconds Count®, are you prepared to respond?  When 9-1-1 rings, and you have a call that is in progress, are you ready?   This class is designed to provide you with the tools you need to respond to a variety of in-progress and high-risk calls.  Topics include armed robberies, shootings, homicides, pursuits, and your role in responder safety and child missing calls.

This four-week interactive online course provides you with the tools and information you need to stop the revolving door of turnover and start hiring right!  Informative and practical, this course takes you through each step in the hiring process from laying the foundation to making the hiring final decision.  

This four-week interactive course will teach you the basic skills and responsibilities of a public safety telecommunicator.  Topics include: roles and responsibilities, legal aspects, interpersonal communications, technologies, telephone techniques, call classification, radio communications and stress management. 

This interactive three-week course educates public safety call takers in crisis intervention.  Topics include: suicide attitudes and facts, risk assessment of caller, risk assessment of responder, and call taker intervention.