When Seconds Count®, are you prepared to respond? When 9-1-1 rings, and you have a call that is in progress, are you ready? This class is designed to provide you with the tools you need to respond to a variety of in-progress and high-risk calls. Topics include armed robberies, shootings, homicides, pursuits, and your role in responder safety and child missing calls.
Good customer service skills are critical for all public safety communications professionals. Today it is not good enough to be technically competent. You must also provide a level of service. This three-week course will teach you how to provide great service when handling difficult callers, and how to increase the level of service you provide each day.
- Teacher: Tony Harrison
This four-week interactive online course provides you with the tools and information you need to stop the revolving door of turnover and start hiring right! Informative and practical, this course takes you through each step in the hiring process from laying the foundation to making the hiring final decision.
- Teacher: Tony Harrison
- Teacher: Candice Solie